About Us

MacCall Management was established in 1994 as a Hotel Management and Development company primarily for the Crystal Inn Hotels. Crystal Inn Hotel & Suites is a privately held, boutique, independent hotel chain that is concentrated in the Western Region of the United States. The first Crystal Inn Hotel opened in downtown Salt Lake City in 1994.

The popularity of Crystal Inn Hotel & Suites’ brand of hospitality is evidenced by its success. Crystal champions the staff and leadership in her hotels for their dedication to “delight every guest, every day, one at a time.” That mission statement underscores Crystal’s high expectations.

With 25+ years’ experience in making our guests smile, experience with hotels such as Crystal Inn Hotel & Suites, Choice branded hotels, IHG branded hotels, and other industry brand hotels; our Management Team is ready to deliver results in Operations, Sales and Marketing, Revenue Management, HR, and Accounting. MacCall Management creates an environment in treating our associates the way we want our guests treated. We take pride in regular visits to the properties for quality control, involvement in the day-to-day operations of each property, and most importantly, maintaining our focus on profitability and ROI for owners.

Development of new site locations are constantly being evaluated so that more and more travelers can enjoy our “Friendly, Home-Away-From-Home” experience. Given the similarities between Hotel Management and Development, we are evaluating opportunities for management services and investment opportunities in the Senior Independent and Assisted Living industry as well as Multifamily.

If you have an interest in our management services or would like a free evaluation of how MacCall can assist you with your property(s), please do not hesitate to reach out using our Contact Us page.

 

 

Collage of Crystal Inn Hotel & Suites exterior buildings used at MacCall Management
Angled view of Crystal Inn Hotel & Suites with its sign and parking lot, one of the best hotels in Salt Lake City, Utah

Crystal Inn Hotel & Suites Downtown SLC 

Wide exterior view of Crystal Inn West Valley City with green roof panels under a clear blue sky

Crystal Inn Hotel & Suites West Valley 

High aerial view of Crystal Inn with green gabled roofs set against scenic mountains, among hotels in Salt Lake City, Utah

Crystal Inn Hotel & Suites Murray/Midvalley

Stone pillar porte-cochere canopy at the main entrance of Crystal Inn Great Falls under the blue sky

Crystal Inn Hotel & Suites Great Falls

Stone and stucco facade of Staybridge Suites Carson City Tahoe Area hotel, a property managed by MacCall

Staybridge Suites Carson City Tahoe Area

Under construction, opening Feb 2026 poster featuring Holiday Inn Express & Suites exterior used at MacCall Management

Holiday Inn Express & Suites Reno Sparks East 

Coming Soon poster featuring the brick exterior of Staybridge Suites Brighton Colorado, used at MacCall Management

Staybridge Suites Brighton Colorado 

Coming Soon poster featuring Holiday Inn Express & Suites in Reno exterior used at MacCall Management

Holiday Inn Express & Suites Reno West 

High aerial view of Crystal Inn with green gabled roofs set against scenic mountains, among hotels in Salt Lake City, Utah